Impactcad.net

. . . providing support and downloads 24/7

Impactcad.net has one primary purpose; to provide a globally consistent online support and download resource dedicated to the provision of fast problem resolution, downloads and tutorials for the users of Impact, 24 hours a day, seven days a week.

Impactcad.net provides access to email support, FAQ’s, troubleshooting articles, product tutorials and downloadable content such as upgrades, service packs, hot-fixes, new design standards and design components. Much of this content is available free of charge, but it can also be purchased on a pay-as-you-go basis if you do not have a valid software maintenance contract. It takes seconds to register and costs nothing.

Impactcad.net represents a significant departure from the traditional way in which Arden Software delivers support and is a reflection of an increasing acceptance by businesses to obtain such services online. Intended to complement the existing support services offered by Arden Software and its international agents, Impactcad.net will ensure that every customer with an internet connection has the opportunity to access essential support information, irrespective of whether or not they have purchased a software maintenance contract. Since its inception, the resource has received widespread praise from those who have been exposed to it.

Impact is now more web-savvy than ever, which means that users will automatically be notified of any new Impactcad.net content via the application's RSS Newsfeed reader. This means that if you want to run a design standard or add a design component, but can't find what you need in the Impact Standard Libraries, all you have to do is browse for new content from within your Impact Standard Browser or Design Component Toolbox. Using the same technology as Microsoft clipart online, you can also look for downloadable content such as symbol libraries, reports, and Master Tool Settings, without even having to start up your internet browser! Once you've found what you want, you simply click on the 'download and install' button and let Impact do the rest. Seconds later it will be installed and available for you to use within Impact. If you're a system administrator, don't panic! All of this is controllable with user privileges, so you can allow users to browse for content and make a request for you to download it on their behalf.

The majority of new Impact developments derive from customer suggestions. Therefore, to make it even easier for our customers to submit their ideas for making our products even better in the future, Impactcad.net has the facility to allow users to add and comment on new suggestions and suggestions made by fellow Impact users. When we're looking for new development ideas, this is the first place we look, be why not take the opportunity to be heard and benefit!

If you encounter a problem using Impact, chances are that someone else has already experienced the problem. Impactcad.net cotains a fully searchable archive of solutions and frequently asked questions, which will give you step-by-step instructions to find a swift resolution. If a solution doesn't already exist, you can create a new support incident which will be automatically assigned to our Global Support Network team. You will be notified immediately there's a solution!

Impact is a huge and feature-rich application containing all the features a packaging designer or die maker will ever need. Consequently, many common 'problems' that are reported to the Impact Global Support Network turn out to be simply the result of a user not knowing how to use the tools they have, in order to get the results they want. There's a lot in Impact for users to learn and if you're not using certain tools every day, it can be easy to forget how to use them. To help address this situation and complement the classroom training services already provided by Arden Software and its international agents, Impactcad.net contains a library of video tutorials which include detailed step-by-step examples and instructions on how to achieve many of the topics covered in our classroom training courses. All tutorials are available to purchase and download to watch an unlimited number of times over a period of 28 days. There are also a number of free tutorials for you to download and try.

Features and benefits:

Fast problem resolution, downloads and tutorials for the users of Impact, 24 hours a day, seven days a week.
Provides access to email support, FAQ’s, troubleshooting articles, product tutorials and downloadable content such as upgrades, service packs, hot-fixes, new design standards and design components.
Complements existing support services offered by Arden Software and its international agents.
Ensures that every customer with an internet connection has the opportunity to access essential support information, irrespective of whether or not they have purchased a software maintenance contract.
Users will automatically be notified of any new Impactcad.net content via the application's RSS Newsfeed reader.
Access fully controllable with user privileges, so you can allow users to browse for content and make a request for you to download it on their behalf.
Contains a library of video tutorials which include detailed step-by-step examples and instructions.
It takes seconds to register and costs nothing, so why not visit www.impactcad.net now?

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