Support Engineer, UK

Job Function: Customer Support / Service
Primary Location: Marple, Stockport, UK
Schedule: Full-time
Salary: Dependent upon experience

Due to our increasing product range and customer base, we need to expand our technical support team. He/she would then interact regularly with our new and existing customers, as well as providing second line support for our global reseller and partner network.  The role will be predominantly based in our UK office; however, it is not uncommon for members of the support team to travel to customer sites on their own or with an account/sales manager, as well as attend industry trade shows and user conferences, both in the UK and abroad. All necessary product training will be provided.

Responsibilities:

  • Provide first-line support for UK customers, by telephone and email
  • Provide second-line support to overseas Arden staff and resellers
  • Perform product testing and troubleshooting tasks
  • Contribute to user reference material

Requirements:

  • Good general IT skills
  • Strong troubleshooting skills and diagnostic capabilities
  • Self-motivated and able to work with minimal supervision, both independently and as part of a larger team
  • Excellent verbal and written communication skills is a must in order to explain technical topics to non-technical clients/users

Further Desirable Skills:

  • 2D/3D CAD experience
  • Good presentation skills
  • Experience in the packaging industry
  • Experience in one or more of the following technical areas: databases; network configuration; web technologies; script/plugin writing; technical documentation writing; in-depth knowledge of Windows and Windows Server platforms
  • Willingness to travel

To apply please send your CV and a covering letter to recruit@ardensoftware.com

Further Company Info: