Technical Support

Once a system is fully operational, Arden Software can provide assistance via telephone hotline support, remote technology and on-site visits.

Telephone hotline support is available during normal working hours and provides customers with assistance and information about the general use of Impact.  Customers can also obtain limited advice about interfacing Impact to peripheral machinery and third party software applications.  All calls are dealt with as promptly as possible.  Telephone training cannot be given over the phone.  Telephone hotline support is not available during weekends or public holidays.

Self-help technical support is also available to all customers via the www.impactcad.net (ICN) support and download website. ICN provides 24/7 access to a limited amount of free of content including frequently asked questions and troubleshooting articles that help resolve common problems that may affect Impact.  Downloadable video tutorials, and email support is also available, although this aspect of ICN is chargeable on a pay-as-you-go basis to customers without a valid Software Maintenance Contract.

For further information please Contact Us.