Technical Support

Arden Software provides technical support in the following ways.

Telephone hotline
Telephone hotline support is available during normal working hours.  Impact users can obtain assistance with general issues, as well as basic advice about interfacing the software to peripheral machinery and third party software applications.  Training is not available via the telephone hotline.  Telephone hotline support is not available during weekends or public holidays.  All calls are dealt with as promptly as possible. 

On-site
Please ask for details.

Remote technology
Please ask for details.

Online
Self-help technical support is available online at the www.impactcad.net (ICN) support and download website.  ICN content includes trouble shooting guides, FAQ’s, downloadable video tutorials etc., and is available to Impact users 24 hours a day, 7 days a week, following successful registration.  Video content is free of charge to customers with a valid software maintenance contract.