Software maintenance

Keeping you up-to-date with the latest software, bug fixes and offering complete peace of mind.

Software maintenance contract

A software maintenance contract (SMC) gives you the cover you need for any situation that may arise, plus you’ll get exclusive access to discounts on some of our other services, including training, consultancy and online resources.

You’ll will always have a resource or expert on hand, providing peace of mind and ensuring you get the most from your software.

Our SMC provides:

Online support:

Global technical support in an instant via our online support system. Have your questions, suggestions and issues dealt with swiftly and efficiently by our expert advisors. Track the resolution of your issue and look back at previous queries to see how they were resolved.

You’ll also have access to our range of self-help resources 24/7, including trouble-shooting guides, FAQs, downloadable user guides and video tutorials.

Global support telephone hotline:

We’ve got teams of experts around the world ready and waiting to answer your questions. This is not your typical call-centre experience. You’ll be talking directly to a product specialist who truly understands our software and has the experience to deal with your problems.

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Version upgrades:

Every year we upgrade and enhance our software, ensuring you have the latest features and compatibility with your operating systems. We do recommend that upgrades are carried out by our in-house experts, however, we can assist you if you really want to do it yourself.

Hotfixes:

Occasionally an issue may arise that specifically affects your company and requires a small change of software code. These ‘hotfixes’ can be provided remotely or on-site for you first, before we address the issue in our next official software upgrade.

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