Technical support

Our global support team are here to keep you on track and help you maximise your investment.

We’re here for you…

Our sophisticated software offers endless possibilities for customers, but we know that in order to maximise its potential, provide reassurance and ensure continuity, you may sometimes need a little advice from our team of experts.

We’re always here to help when you need it. We offer:

Online support: 

Global technical support in an instant via our online support system. Have your questions, suggestions and issues dealt with swiftly and efficiently by our expert advisors. Track the resolution of your issue and look back at previous queries to see how they were resolved.

You’ll also have access to our range of self-help resources 24/7, including trouble-shooting guides, FAQs, downloadable user guides and video tutorials.

Global support telephone hotline:

We’ve got teams of experts around the world ready and waiting to answer your questions. This is not your typical call-centre experience. You’ll be talking directly to a product specialist who truly understands our software and has the experience to deal with your problems.

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Remote technology:

We can carry out fixes and checks via our remote viewing technology. It’s fast, effective and simple, enabling us to resolve the vast majority of problems first time.

On-site visits:

We’re proud of our software’s stability and reliability. However, if an issue does arise, or you have an in-depth query, we will come to you. We can also visit your manufacturers to enable the complete compatibility of our software with your machines.

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