Technical Support

Arden Software provides technical support in the following ways.

Telephone Hotline

Telephone hotline support is available during normal working hours. Impact users can use this service to obtain assistance with general issues, as well as basic advice about interfacing the software to peripheral machinery and third party software applications. Training is not available via the telephone hotline. Telephone hotline support is not available during weekends or public holidays. All calls are dealt with as promptly as possible. 

Online

Self-help technical support is available online at the www.impactcad.net (ICN) support and download website, 24 hours a day, 7 days a week. Once registered, you can access a range of content including trouble shooting guides, FAQ’s, downloadable video tutorials etc. All video content is free of charge to customers with a current software maintenance contract. 

On-Site

Please ask for details.

Via Remote Technology

Please ask for details.