Privacy and Cookie Policy

This website is brought to you by Arden Software Ltd. We take the security and privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data. For the purposes of the Data Protection Act 2018 (‘DPA’) and the EU General Data Protection Regulation (‘GDPR’), Arden Software Ltd (‘we’ or ‘us’) is the ‘data controller’, which means that we are responsible for, and control the processing of, your personal data).


Personal Data We May Collect About You

We will obtain personal data about you (such as your name, email address and telephone number) whenever you complete an online form by which you consent to us holding that personal data for the purpose specified on that form.

For example, we will obtain your personal data when you contact us for any reason or purchase goods or services. We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Please see further the section on ‘Use of Cookies’ below.


How We Use Your Personal Data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained.

These purposes include:

  • to help us identify you and any accounts you hold with us;
  • administration;
  • research, statistical analysis and behavioural analysis;
  • marketing – see ‘Marketing’, below;
  • fraud prevention and detection;
  • billing and order fulfilment;
  • customising this website and its content to your particular preferences to notify you of any changes to this website or to our services which may affect you;
  • security vetting; and
  • improving our services

Lawful Basis for the Processing Of Your Personal Data

We will use the personal data that we hold for the purposes of:

  • performing any contractual or other obligations that we may have to you;
  • complying with our legal obligations; and
  • protecting our legitimate interests or those of others but only if it is necessary to do so and those interest are not overridden by your own interests or rights.

You have the right to challenge those interests and to request that we stop processing your personal data on this basis.

For further information see ‘Your Rights’ below.

We can process your personal data for those purposes without your knowledge or consent, but we will not use your personal data held on that basis for any other purpose without telling you that we will do so and our legal basis for processing it. We may also process your personal data for any purpose to which you have expressly consented. You can withdraw that consent at any time.

For further information, see ‘Your Rights’ below.


Special Categories of Personal Data

Special categories of personal data are types of personal data consisting of information as to:

  • your racial or ethnic origin;
  • your political opinions;
  • your religious or philosophical beliefs;
  • your trade union membership;
  • your genetic or biometric data;
  • your health;
  • your sex life and sexual orientation; and
  • any criminal convictions and offences.

We will only hold and process special categories of your personal data in certain situations in accordance with the law. For example, we can do so if we have your explicit consent. If we asked for your consent to process a special category of personal data then we would explain the reasons for our request. You do not need to consent and can withdraw consent later if you choose by contacting us via the contact details at the bottom of this policy.

We do not need your consent to process special categories of your personal data when we are processing it for the following purposes, which we may do:

  • where it is necessary for carrying out legal rights and obligations;
  • where it is necessary to protect your vital interests or those of another person where you or they are physically or legally incapable of giving consent;
  • where you have made the data public; and
  • where processing is necessary for the establishment, exercise or defence of legal claims.

We may process your race, ethnic origin, religion, sexual orientation, disabilities, medical condition or gender to monitor and to prevent possible discrimination.

Where Your Personal Data Will Be Processed

We may send your personal data to the USA or India for the purpose of initiating contact between you and the Arden Software regional sales offices there, if you are located within those sales regions, but will not otherwise hold or send your personal data outside the European Economic Area.

You may rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.



What Direct Marketing You May Be Sent

Arden Software uses direct marketing to keep all customers updated about our products and services. We may use the following methods to provide information to our customers, partners and other interested parties:

  • E-newsletters
  • E-mails
  • Brochures
  • Phone calls

We provide this information under the legal basis ‘Legitimate Interests’, as we believe that our customers, partners and other interested parties will be interested to hear about our announcements, news, offers, events, latest releases and information relating to our products.

You are able to opt out of receiving information at any time, by contacting us on the details below.

You can unsubscribe to our e-newsletter – The Byte – at any time, by selecting the ‘Opt Out’ button at the footer of the e-newsletter.

For further information, see ‘Your Rights’ below.


Disclosure of Your Personal Data

We may disclose your personal data to:

  • other companies within our group;
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
  • our business partners in accordance with the ‘Marketing’ section above.

Keeping Your Data Secure

We will use technical and organisational measures to safeguard your personal data, for example; we store your personal data on secure servers. Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.


We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can:

  • give consent on their behalf to the processing of their personal data; and
  • receive on their behalf any data protection notices.

Retention of Your Personal Data

We will not retain your personal data for longer than is reasonably necessary for the purpose for which it was obtained, and unless we have agreed otherwise with you we will at the end of the retention period securely destroy or delete it from our records.

For further information see our Data Retention Policy.

Your Rights In Respect of Personal Data

You have the right to information about what personal data we process, how and on what basis as set out in this policy.

You have the right to access your own personal data by way of a subject access request. We will respond as soon as reasonably practicable and in any event within one month unless the request is complex or numerous in which case the period in which we must respond can be extended by up to a further two months.

There is no fee for making a subject access request, but if your request is manifestly unfounded or excessive we may charge a reasonable administrative fee or refuse to respond to your request.

You can correct any inaccuracies in your personal data. To do you should contact us via the contact details at the bottom of this policy.

You have the right to request that we erase your personal data if we are not legally entitled to process it without your consent or if it is no longer necessary to process it for the purpose for which it was collected. To do so you should contact us via the contact details at the bottom of this policy.

While you are requesting that your personal data is corrected or erased or are contesting the lawfulness of our processing, you can apply for its use to be restricted while that application is made. To do so you should contact us via the contact details at the bottom of this policy.

You have the right to object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop such data processing.

You have the right to object if we process your personal data for the purposes of direct marketing.

You have the right to transfer your personal data to another data controller. We will not charge for this and will in most cases aim to do this within one month.

With some exceptions, you have the right not to be subjected to automated decision making.

You have the right to be notified of a data security breach concerning your personal data.

In most situations we will not rely on your consent as a lawful ground to process your data. If we do however request your consent to the processing of your personal data for a specific purpose, you have the right not to consent or to withdraw your consent later. To withdraw your consent, you should contact us via the contact details at the bottom of this policy.

You have the right to complain to the Information Commissioner. You can do this be contacting the Information Commissioner’s Office directly.

Full contact details including a helpline number can be found on the Information Commissioner’s Office website (, which has further information on your rights and our obligations.


Use of Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies on this website to:

  • to recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time);
  • to obtain information about your preferences, online movements and use of the internet;
  • to carry out research and statistical analysis to help improve our content and to help us better understand our visitor requirements and interests;
  • to target our marketing and advertising campaigns more effectively; and
  • to make your online experience more efficient and enjoyable.

The information that we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

We will need your consent in order to use cookies on this website unless the cookie is necessary for us to provide you with a service you have requested. There is a notice on our home page which describes how we use cookies and which also provides a link to our Privacy Policy. If you use this website after this notification has been displayed to you we will assume that you consent to our use of cookies for the purposes described in this Privacy Policy.


Third-Party Cookies

We work with third-party suppliers who may also set cookies on our website, for example Google Analytics and Vimeo, which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site.

If you want further information about these third party cookies please go to the website for the relevant third party. You will find additional information in the table below.


Description of Cookies

The table below is designed to provide more information about the cookies we use and why:


Name of Cookie

Purpose of Cookie


Google Analytics



This is a web analytics service provided by Google, Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.



Service to display videos on our website



How to Turn Off

Cookies If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

For further information about cookies and how to disable them please go to: or

Our Contact Details

We welcome your feedback and questions. If you wish to contact us, please send an email to or you can write to us at Arden House, Shepley Lane, Marple, Stockport, SK6 7JW, United Kingdom.

We last updated this policy in October 2018. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

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